RETURNS & REFUNDS
Within a period of fourteen (14) days from the day of receipt of the Order, the Customer has the right to terminate, in whole or in part, from the sale contract, without giving any reason.
To exercise the right of withdrawal, the customer must inform the Seller of his will through a written statement, to be sent by registered letter A / R to the address specified below: 22 Water S.r.l.s. – Via Andrea Maffei 1, 20135 Milano.
In case of withdrawal, the customer must return to Seller the products subject to withdrawal, delivering them to the carrier for shipment, without undue delay, but no later than the period of fourteen (14) days from the day on which you communicate Seller of its intention to withdraw from the sales contract.
For the return of products, the customer is free to contact the courier who believes. They remain in any case to himself the full proof of return and the relevant shipping costs, as well as the risks inherent to this. You will not accept shipments with freight collect.
Subject to the foregoing, the right of withdrawal, means properly exercised if the following conditions are met:
a. Products must be returned in the state and in its original packaging;
b. the identification tag of the Products are provided must not have been tampered with and has yet to be applied to them;
c. the products must be accompanied by a copy of the transport document that the customer receives the Order together.
Without delay, but undue no later than fourteen (14) days from the day on which the Seller has received the return of the Products by the Customer, confirming that the Products are in their original state, the Seller will reimburse the Customer the consideration received under the sale.
In the event that the customer has used the goods to the extent necessary to establish the nature, characteristics and operation, the customer will be held responsible for the relative decrease in value and repayment of the fee collected by the Seller will be proportionally decreased. It is understood that, in case of damage of the goods by the Customer in the course of their use, no refund will be due by the Vendor with reference to the damaged property.
The consideration is deemed repaid in terms, where the sums are credited with prior to the expiration of the fourteen (14) days from the day on which the Seller has received the return of the Products by the Customer. In any case, the Seller can not be held responsible for the delays in crediting attributable to the bank support.
The withdrawal is only permitted for the Products purchased on the Site.
The right of withdrawal of the customer is therefore excluded in cases where the products were purchased from official dealers throughout the country. Likewise you will not be required of such costs resellers in connection with the Products purchased on the Site.