The Orders will be shipped and delivered, by courier, to the address specified by
the customer in the process of compiling the Order, no later than thirty (30) days from
acceptance of the Order.
For each Order, Seller shall issue regular transport document of Products shipped.
The transport document shall contain the information provided by the customer during
the purchase process.
After issuing the transport document, no changes can be made to the data therein.
The shipping costs will be displayed, along with the other costs related to the
purchase, at the end of the purchase process and before payment.
Upon delivery, the customer is required to verify the products to determine
compliance with his order.
Any anomalies (such as, by way of example and not exhaustive, tampering, damaged
package, damage to the products, lack of products or discrepancy between the
Products ordered and those received or deviations of these with respect to what is
stated in the transport document) must be immediately and specifically noted in
writing on the delivery document issued by the carrier and signed by the customer.
In Italy (excluding remote places, Minor Islands, Campione d’Italia and Livigno – see the following) and in San Marino the shipping is free.
Shipments to remote areas, the Italian Minor Islands and Campione d’Italia have a cost of € 15.00.
Shipments to Livigno cost € 20.00.
Shipping abroad is allowed for the countries indicated below and costs € 13.00.
Spain (excluding Canary Islands)
Deliveries are made during normal business hours to the address indicated by the Customer during the Order filling and according to the procedures specified therein.
Orders will not be sent to a PO box or to individuals whose identity and address can not be identified.
The customer can track the status of the shipping of his / her Order, by going to
“Customer Area” of the site, with the credentials generated at registration.
In the event that the delivery is not successful due to repeated absence of the recipient and failure to pick up the Order within the term established by the courier, the Products will be returned to the Seller, who will refund the price of the Products, less any cost shipment and the additional costs incurred due to the storage at the courier and the return by the latter to the Seller.
The Vendor can not be held responsible:
a. for mistakes in delivery, due to inaccuracy or incompleteness in filling in the Order by the Customer;
b. for any damage that may occur to the Products after delivery to the courier;
c. for delays in delivery attributable to the courier;
d. for damages suffered by the Customer due to delays in delivery, which are not dependent on circumstances foreseeable by the parties at the time of sending the Order Confirmation.